Frequently Asked Questions
Everything you need to know about our luxury outerwear and services.
How do I know my Canada Goose product is authentic?
To ensure authenticity, purchase only from authorized retailers or directly through our website. Every authentic Canada Goose product features a unique hologram sewn into the inner seam as a proof of quality.
What is covered under the Canada Goose warranty?
We provide a lifetime warranty against defects in materials and workmanship. If a product fails due to a manufacturing defect, we will repair or replace it at our discretion. Please note this does not cover normal wear and tear or accidents.
How should I clean and store my parka?
For most parkas, professional dry cleaning is recommended. Always remove the fur ruff before cleaning. Store your jacket in a cool, dry place away from direct sunlight, preferably in a breathable garment bag.
What is your return policy for online orders?
We offer free returns within 30 days of purchase, provided the items are in their original condition with all tags attached. Please use the prepaid shipping label included in your package.
What does the Thermal Experience Index (TEI) mean?
The TEI is a 5-point system designed to help you choose the right warmth for your environment. It ranges from TEI1 (lightweight for active pursuits) to TEI5 (field-tested for the coldest places on earth).
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.